# Refund Policy

**Last updated:** 2026-03-07

This policy applies to services provided by The Golden Bean.

## 1. Our Commitment

We strive to provide high-quality Cafe services. If you are not satisfied, please contact us at test@pacavita.com and we will do our best to resolve the issue.

## 2. Services

For services not yet commenced, you may cancel and receive a full refund. Once work has begun, refunds will be assessed on a case-by-case basis depending on the work completed.

## 3. Deposits

If a deposit is required, it will be clearly communicated before work begins. Deposits are non-refundable once work has commenced, unless we are unable to deliver the agreed service.

## 4. Faulty Work

If our work is faulty or does not meet the agreed specification, we will rectify it at no additional cost. If we cannot rectify it, we will provide a proportionate refund.

## 5. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. You are entitled to services carried out with reasonable care and skill, within a reasonable time, and at a reasonable price (if not agreed in advance).

## 6. How to Request a Refund

Contact us at test@pacavita.com or 07700900000 with details of your request. We aim to respond within 5 working days.

## 7. Contact

The Golden Bean, 12 Victoria Road, Saltaire, BD18 3LA. Email: test@pacavita.com. Phone: 07700900000.